Effective Date: 20.03.2024

‍This Payment and Refund Policy defines the basic principles for making payments by users (“you”, “User”) of SNOQO services (the “Services”), which is provided by Reil, LLC (“SNOQO”).This Payment and Refund Policy is an addition to the Terms of Use. In case of contradiction of payment terms, the terms of this Payment and Refund Policy have a higher priority.Before using the Services, be sure to read SNOQO Terms of Use.All payment transactions for the provision of services offered through Site must take place through the payment transaction tool provided by SNOQO.Capitalized terms used but not defined herein have the meanings ascribed to them in the Terms of Use [link to].

Fees: User agrees to pay the fees as outlined in the Order Form for use of the Service. All amounts are payable in the Euro (EUR). Amounts due are exclusive of all applicable taxes, levies, or duties, and the User will be solely responsible for payment of all such amounts.

Payment should be made thought the Site immediately or against the invoice by the User within five (5) Business Days after sending such an invoice.

If any amount remains unpaid by the payment date, SNOQO has the right to suspend or terminate access to the Service as described here until full payment is received.

‍Taxes: Fees do not include any sales, withholding, value-added or other state or federal taxes or duties. User agrees to pay all applicable taxes, public fees, duties, deductions or withholding for which SNOQO is required to pay account, exclusive of any tax on SNOQO income. User shall directly pay any such taxes or duties assessed against it unless the User provides SNOQO on time with a valid certificate of exemption or other evidence that are not taxable.

SNOQO reserves the right to change pricing at any time for any or for no reason. In the case of a price change, we will send an email in advance (no later than 30 days) with the corresponding notification. We reserve the right to not honor typographical errors which may cause incorrect pricing on the Site.

User warrants that information provided to us with respect to the User’s identity and contact and billing information is correct and accurate, and the User undertakes a continuing duty to maintain accurate records with us. Failure to maintain accurate contact information may result in diminution of services including but not limited to Support Services and access to the Service, and we reserve the right to immediately terminate without refund in the event of fraud or misrepresentation.

In accordance with this Policy, fees paid, and money spent are generally not refundable, except as defined by law.
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All refunds are at the sole and exclusive discretion of SNOQO, and we reserve the right to refuse to offer a refund for any reason or for no reason.
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If you believe that you are entitled to a refund, please contact us at support@snoqo.com. Please accompany your request with the relevant information and any supporting evidence.
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If you think there has been an error in billing or are entitled for a refund, please contact us at support@snoqo.com with the following information:

- your full name (or company name);
- address of residence (office);
- reason for requesting a refund;
- email address which you specified during authorization;
- the last four digits of the credit card or payment method used to make a payment;
- supporting evidence (for example, transaction details, your receipt, bank statement, etc.).

User takes full responsibility for the information provided by the User at the enquiry of refund. When requesting a refund, we have the right to ask for additional information to verify the transaction and the User’s identity. This may include personal documents for identity verification. We may also require your bank details for processing the refund, among other things.
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Should you dishonestly apply to your bank, card issuer or payment service provider for a chargeback without first following our refund procedure, we may be entitled to bring legal action against you to recover from you any resulting losses that we may suffer.

User can open a dispute case for a transaction, which includes the request for a refund. All Disputes will be resolved in accordance with the Terms of Use.

We may update this Payment and Refund Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Payment and Refund Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification (via email or other types of electronic communications). We encourage you to review this Payment and Refund Policy frequently to be informed of how we are protecting your personal data.

If you have any questions about our use of cookies, you may reach us by:

- email: support@snoqo.com
- or send a letter to address: Talsu iela 3, Preili, Preilu nov., Latvia, LV-5301